Level 1 of 3
Operations Discovery
£295 one-off
Map one recurring process, the systems involved and where time is being spent.
- Short process map
- Written recommendation
- Fee credited against a First Workflow Pilot
Operations Systems
Reduce the time spent chasing routine operational work.
APX helps businesses improve repeatable processes where somebody has to check several systems, gather information, take a standard next step and keep others updated. We begin with one real process, keep people in control and build only what is useful.
Useful systems, with people still in control.
Businesses often already have the software they need. The difficult part is the work between it: checking what happened, gathering information, deciding what can safely be done and making sure the right person knows what is next.
If the system cannot safely finish the job, it stops, records what it found and hands it to a person.
What this can help with
- Website checks and incident investigation
- Repeated customer or internal handovers
- Records, reminders and outstanding actions
- Monitoring and evidence gathering
- Approved routine actions
- Clear reporting when a person needs to make the decision
How it works
A clear process, with sensible boundaries.
If the system cannot safely finish the job, it stops, records what it found and hands it to a person.
- 01
Monitor
Keep an eye on the agreed systems or events.
- 02
Investigate
Gather the information needed to understand what happened.
- 03
Act
Complete only the routine actions you have approved.
- 04
Check
Confirm whether the action worked.
- 05
Hand over
Provide a useful summary where a person needs to decide.
09:42monitorcontact form stopped submitting
--:--checkwebsite: ok
--:--checkssl: ok
--:--checkdomain: ok
--:--investigaterecent update identified
--:--investigateform endpoint returning an error
--:--actno live change made
--:--hand overreview the latest update and restore or correct the form handler
“The contact form stopped submitting at 09:42. The website, SSL and domain are working normally. A recent update was identified and the form endpoint is returning an error. No live change was made. Recommended next step: review the latest update and restore or correct the form handler.”
Pricing
Clear starting points for Operations Systems.
Level 2 of 3
First Workflow Pilot
£1,950 30-day pilot
A 30-day pilot for one clearly defined process.
- One process map
- Up to two connected systems
- Agreed approval points
- Handover/report
- Before-and-after review
Projects
Operations Systems in practice
● Live · highperformancefit.co.uk[ 01 / 03 ]
View projectA website and all-in-one client dashboard for a personal trainer delivering sessions in Kings Heath, bringing bookings, progress, nutrition and training resources together.
● Live · heatpumpcostuk.co.uk[ 02 / 03 ]
View projectA cost calculator and regional lead system that generated 200+ qualified enquiries for heat pump operators.
● Live · cogentintelligence.co.uk[ 03 / 03 ]
View projectBrand identity, logo and website for an AI agent service for UK service businesses, explaining a “second brain” that answers enquiries, automates admin and keeps approvals with people.
“Wonderful experience so far, Jay built us a CRM and helped systemise our processes for our supported living company. Saved a lot on admin time and got everything into one place.”
Reply from APX: Thanks Jennie, working with you both has been great and loved the challenge!